(SALEM, OR)– Scammers posing as DMV and ODOT are texting cell phones about unpaid toll fees. The messages vary, but essentially claim you have a past due toll balance that must be paid immediately to avoid DMV fines or having your license suspended. These are fake messages and phishing scams trying to get payment information from unsuspecting Oregonians.
ODOT does not have a toll program. DMV does send text messages for actions initiated by the customer, but the messages never include links to verify personal information. For example, when a customer establishes a DMV2U account, a security code may be sent by text to establish verification. Customers may also receive a DMV appointment reminder or cancelation notice by text.
DMV recommends you immediately delete the text message and block the number. Clicking on a suspicious text message or payment link will take you to a website where you are at a high risk of getting your personal and financial information stolen. ODOT and DMV staff members are unable to provide technical assistance with a customer’s phone.
How the scam works
- Urgency and threat. The texts often create a sense of urgency, claiming unpaid tolls and threatening fines or penalties if you don’t pay immediately.
- Links to phishing sites. They include links that, if clicked, lead to fake websites designed to steal your personal and financial information.
- Impersonation. Scammers impersonate ODOT or other tolling agencies, making the texts seem legitimate.
How to protect yourself
- Don’t click links. If you receive a text about unpaid tolls, do not click on any links or provide any information.
- Verify with ODOT directly. Contact ODOT through their official website or phone number to confirm if you owe any tolls.
- Report the scam. Contact the Oregon Department of Justice Consumer Hotline at 1-877-877-9392 or file a complaint online. You can also file a complaint with the FBI Internet Crime Complaint Center and the Federal Trade Commission.
- Be cautious of suspicious texts. Be wary of any text message that demands immediate action or asks for personal information or payment.
- Delete the text: Once you’ve reported the scam, delete the text message and block the number to prevent further potential harm.
If you click a link or provide your information
- Secure your personal information and financial accounts.
- Dispute any unfamiliar charges.
You can also verify a message’s legitimacy by contacting ODOT directly at 1-888-Ask-ODOT and DMV directly at 503-945-5000. For more information about fraud prevention, visit Oregon DMV.
